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Coronavirus (COVID-19)
patient information

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Important information about coronavirus (COVID-19) for patients

We are closely monitoring the official health advice and guidance from both the State and Federal Governments.

You can be confident we have implemented all the recommended measures and more to ensure your health and safety when visiting our clinics.

Is the Lions Eye Institute still open?

Yes, we are open.

What should I do in an eye emergency?

If you have an eye emergency, please do not wait for our response. Contact 000 or go to your nearest emergency department at Royal Perth Hospital or Sir Charles Gairdner Hospital.

What are the Lions Eye Institute’s opening hours?

We are open Monday to Friday from 8.00am to 4.00pm, however our individual clinic hours may vary slightly.

Is it safe for me to attend the clinic?

Our accredited clinics and day surgery have always maintained the highest infection control standards and provided the best possible care to our patients and staff.

We have implemented best practice hygiene, cleaning and screening measures.

What can I expect when I arrive at a Lions Eye Institute clinic?

You will need to register using the SafeWA or ServiceWA app. We encourage all people entering the clinic to download the app prior to their appointment. For patients and visitors that do not have one of these apps, we will record you details manually when you arrive.

You will also need to use hand sanitiser and you will be asked some screening questions.

Do I need to wear a mask?

Yes – under the current Government directions, masks are required in higher risk or vulnerable environments, which includes hospitals. As our clinic in Nedlands is a licensed day hospital and our Murdoch clinic is located on the Murdoch St John of God hospital campus, face masks are required to be worn for your appointment.

Do I need to be vaccinated to come to my appointment?

From 31 January 2022, all visitors and patients must show evidence of their double vaccination. As per Government directions, visitors who are unable to provide evidence of vaccination will not be allowed to enter our clinics.

Should I come in for my appointment if I am sick?

If you:

  • have flu like symptoms (fever, runny nose, sore throat, coughing)
  • are required to quarantine or self-isolate
  • are awaiting test results for coronavirus

you must reschedule your appointment. Please call (08) 9381 0777 or email carecentre@nulllei.org.au to reschedule.

Are you applying physical distancing measures in the clinic?

Yes, we have moved seating in our patient waiting areas to approximately 1.5 metres apart.

Should I come early to my appointment?

To minimise the number of people in the waiting area, please do not arrive any earlier than 15 minutes before your appointment time.

Can I bring another person to my appointment?

Where possible, coming to your appointment alone is preferred.

One person may accompany you to your appointment if you require assistance (ie communication, cognition, or mobility issues) or you are under age. If this is not applicable we request you attend your appointment unaccompanied.

Extra family members or friends will not be allowed to enter the facility or to wait in lobbies or common areas. They will be asked to wait outside the clinic during your appointment.

We understand that these changes could be frustrating, however, these decisions are always made with the wellbeing of you and our team in mind and we ask for your understanding.

Is the Lions Eye Institute seeing patients via telehealth?

Yes.

As part of the Australian Government’s response to coronavirus, new temporary MBS telehealth items have been introduced to help patients access health services by videoconference or telephone. These new items will substitute current face-to-face consultations normally available under Medicare.

How does telehealth work at the Lions Eye Institute?

A telehealth consult with your ophthalmologist could be via the telephone or using videoconferencing software like Zoom.

Telehealth is not a substitute for physical examinations and the outcome of some calls may be to decide that a face-to-face appointment is necessary.

Do I need a valid referral for a telehealth consult?

Yes, as per your visits to the clinic you must have a valid Medicare referral.

How do I pay for my appointment?

All payments must be made using card (credit, debit or eftpos).

Thank you

Please take care of yourself and your loved ones. We appreciate your patience and support more than ever during this time, and we remain as committed as ever to supporting both you and our team members.

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