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Important information about COVID-19 for referring GPs, ophthalmologists and optometrists

Our clinics are open and our teams are taking extra steps to ensure a safe and comfortable environment for everyone.

We would like to reassure you that we are taking all the necessary precautionary and proactive measures to ensure we provide exceptional care and protect the health and safety of patients when visiting our clinics.

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Referring a patient to the Lions Eye Institute during COVID-19

Please continue referring patients to the Lions Eye Institute, as our referral procedures have not changed. Once your referral has been received, it will be triaged according to urgency. Your patient will be contacted and booked for an appointment in the necessary timeframe.

To refer a patient, simply choose from one of the convenient methods below:

9381 0777
9381 0700

What if a patient requires an urgent appointment for a sight-threatening condition?

For urgent referrals please call 9381 0777.

Urgent eye emergencies include:

  • Trauma to the eye such as chemical liquids splashed in the eye, cuts or scrapes on the cornea or other outside layers of the eye. An injury to the eye in which the eye ball or lids are lacerated or objects enter the eye, such as sharp instruments or metal.
  • Acute glaucoma.
  • Retinal detachment.
  • Retinal artery occlusion or retinal vein occlusion.
  • A sudden and painful, red, swollen eye, in which vision has deteriorated after an eye operation.

For patients whose eye conditions are unstable and require immediate ophthalmic care outside our regular business hours, please direct your patient to their closest hospital emergency department.

What to include in your referral

When referring a patient to our services, please ensure the referral includes:

  • Ophthalmic history
  • Medication history
  • Allergies history.

If you have any specific concerns or information you would like us to know, please make sure this is indicated on the referral.

What if a patient requires an appointment for a sight-threatening condition and they have COVID-19 or are required to socially isolate?

If your patient requires an urgent appointment but is a confirmed COVID-19 case please call 9381 0777 and we will connect you with one of our clinic staff for assistance.

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