Our Patient Care Commitment

Our Patient Care Commitment

Integrity, care, curiosity, impact and unity – these five Lions Eye Institute values drive our commitment to our patients and their care.

At the personal level, our patient-centred care means:

  • Interacting with our patients with dignity and respect
  • Clearly communicating and sharing relevant information with our patients
  • Providing inclusive treatment for all patients
  • Encouraging our patients to be active participants in decisions affecting their treatment

More broadly, our patient care commitment means:

  • Continually improving our practices to ensure our patients experience excellent and safe clinical treatment and service
  • Ensuring our clinicians and patients are provided with the very best equipment and consulting and operating facilities
  • Growing our eye health service outreach, particularly in Western Australia’s rural, remote and Indigenous communities
  • Obtaining your feedback, and responding to it, through patient satisfaction surveys and other avenues

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