Privacy Policy

Privacy Policy

Lions Eye Institute Limited (ABN: 48 106 521 439)

The Lions Eye Institute is committed to protecting the privacy and confidentiality of our patients, supporters, volunteers and staff. This privacy policy has been prepared to promote openness and transparency in the way we collect and use personal information in accordance with the Australian Privacy Principles (APP).

The APP provide a privacy protection framework that supports the rights and obligations of collecting, holding, using, accessing and correcting personal information. The APP consists of 13 principle-based laws and applies equally to paper-based and digital environments. The objective of APP is to ensure organisations manage personal information in a regulated, open and transparent manner. The Australian Privacy Principles can be accessed in full on the Office of the Australian Information Commissioners website.

Practice procedure

We will:

  • Provide a copy of this policy upon request
  • Ensure staff comply with the APP and deal appropriately with inquiries or concerns
  • Take such steps as are reasonable in the circumstances to implement practices, procedures and systems to ensure compliance with the APP and deal with inquiries or complaints
  • Collect personal information for the primary purpose of managing your healthcare and for financial claims and payments.

Staff responsibility

Lions Eye Institute staff will take reasonable steps to ensure you understand:

  • What information has been and is being collected
  • Why the information is being collected, and whether this is due to a legal requirement
  • How the information will be used or disclosed
  • Why and when their consent is necessary
  • The Lions Eye Institute’s procedures for access and correction of information, and responding to complaints of information breaches, including by providing this policy.

Website usage information

When you access our website, we may use software embedded in our website (such as Javascript) and we may place small data files (or cookies) on our computer or other device to collect information about which pages you use and how you reach them, what you do when you visit a page, the length of time you remain on the page and how we perform in providing content to you. Our website may use Google Analytics features, which tracks your internet usage and discloses this to other members of the Google Ad network.

A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. You can also opt out of Google Analytics by clicking on Ad settings.

We may gather IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.

Links to other websites

Throughout our website, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over the views, or accuracy of the information contained on other servers. Creating a text link from your website to our site does not require permission. If you have a link you would like us to consider adding to our website, please send an email to carecentre@lei.org.au with the subject “Link request.”

Use of text and images

If you would like to publish information that you find on our website, please send your request to carecentre@lei.org.au. Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page. Please contact carecentre@lei.org.au for information about using our logo or images found on the website.

Online profile updates and donations

If you complete the profile update form and share your personal information, this information will be used only to provide you with more targeted content. We may use your contact information to send further information about our organisation or to contact you when necessary. You may always opt-out of receiving future mailings; see the “Opt-out” section below.

Sending us an email

You also may decide to send us personal information, for example, in an electronic mail message containing a question or comment, or by filling out a web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest.

We will not obtain personal information about you when you visit our website, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties.

Opt-out or change your contact information

Our site provides users the opportunity to opt-out of receiving communications from us. To unsubscribe from emails, or to opt-out of receiving communications from the Lions Eye Institute, please email donorcare@lei.org.au. To change your contact information, please email donorcare@lei.org.au.


This website is designed to be accessible to visitors with disabilities, and to comply with guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact carecentre@lei.org.au.


We will only interpret and apply a person’s consent for the primary purpose for which it was provided. Staff must seek additional consent from you if the personal information collected may be used for any other purpose.

Collection of information

The type of information that we collect from you will depend on the circumstances of collection and on the type of interaction you have with us. For example:

  1. If you are a patient of the Lions Eye Institute or involved in research conducted by the Lions Eye Institute, we will collect personal information about you for the purposes of providing you with the highest possible standard of care and service. We will collect information such as your name, address, medical history, ethnic background and any pre-existing medical conditions;
  2. If you intend on making a donation to the Lions Eye Institute, we will require your credit card number and expiry date for the purposes of processing your transaction.

Your personal information may be held at the Lions Eye Institute in various forms:

  • As paper records
  • As electronic records
  • As visual –photos, scans, computerised images and topography

The Lions Eye Institute’s procedures for collecting your personal information are set out below.

  1. Staff collect your personal and demographic information via registration when you present at the Lions Eye Institute for the first time. Patients are encouraged to pay attention to the collection statement attached to/within the form and information about the management of collected information and patient privacy.
  2. During the course of providing medical services, the Lions Eye Institute’s healthcare practitioners will consequently collect further personal information.
  3. Personal information may also be collected from your guardian or responsible person (where practicable and necessary), or from any other involved healthcare specialists.

Storage of information

The Lions Eye Institute holds all personal information securely, whether in electronic format, in protected information systems or in hard copy format in a secured environment. Information contained in an electronic database is password protected, which may be a Lions Eye Institute database, a database maintained by a cloud hosting service provider or other third party database storage or server provider.
Where personal information is stored with a third party, we have arrangements which require them to maintain the security of the information. We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorised access or use of that information.

Your personal information will stay on the database indefinitely until you advise you would like it removed, unless we de-identify it or destroy it earlier in accordance with relevant regulatory requirements. Due to the complexity of the Lions Eye Institute’s operations, your personal information may be stored simultaneously in more than one database or location.

Financial transactions

In the case of financial transactions conducted online via this website, we process standard credit card information using Secure Socket layer (SSL) certificates which is the industry standard for encrypting your credit card and debit card numbers, your name and address so that it cannot be viewed by any third party over the internet. We maintain secure records of all financial transactions.

Use and disclosure of information

Personal information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or for us for business purposes, such as accreditation or for the provision of information technology. These third parties are required to comply with this policy. We will inform you where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification). We will not disclose your personal information to any third party other than in the course of providing medical services, without full disclosure to you, the reason for the information transfer and full consent from you. The Lions Eye Institute will not disclose personal information to anyone outside Australia without need and without your consent.

Exceptions to disclose without your consent are where the information is:

  • A court order to produce your personal health information
  • Required by law
  • Necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • Statutory medical notifications

The Lions Eye Institute will not use any personal information in relation to direct marketing to you without your express consent. You may opt-out of direct marketing at any time by notifying the Lions Eye Institute by phone, in a letter or email.

Access and corrections to information

You are entitled to request access to all personal information including your medical record by emailing the Privacy Officer at medicalrecordsrequests@lei.org.au.

You may be charged a fee for any associated costs with providing access to your requested information. We will inform you of any likely costs.

Access to your personal information may be declined in special circumstances such as where giving access would be unlawful. You will be notified in writing where we are not able to provide the requested information.

We will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, we will ask you to verify your personal information to ensure it is correct and up to date. If you believe that the information we hold about you is inaccurate or incomplete please let us know and we will correct the information


We take complaints and concerns about the privacy of your personal information very seriously. You should contact the Lions Eye Institute with details of your complaint by emailing carecentre@lei.org.au or calling (08) 9381 0777. All complaints will be handled fairly and as quickly as possible in accordance with our complaints resolution procedure.

Amendments to privacy policy

We reserve the right to amend this privacy policy at any time. If we decide to amend this policy, we will take all reasonable steps to ensure that this website is updated as soon as practicable. Please check this website periodically to ensure that you have our most up to date privacy policy.


If you have any questions about privacy related matters, please contact our Privacy Officer on:

Ph: (08) 9381 0777

E-mail: medicalrecordsrequests@lei.org.au

Address: 2 Verdun St, Nedlands, WA 6009

Need any help?

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