The Lions Eye Institute is delighted to welcome volunteers back to its Nedlands clinic after a brief hiatus.
The Concierge Program is one of our most valued volunteer services and is aimed at making a visit to the Lions Eye Institute clinic a seamless experience.
Easily recognisable in their vibrant red vests, our Volunteer Concierges assist patients in a variety of ways – from escorting them to their appointment, arranging and safely conveying them from treatment areas to their transport, or making a cup of tea while they wait in the clinic.
It is a service that patients and visitors greatly appreciate.
Ross started volunteering with the Lions Eye Institute in 2015. A chance visit to the Lions Eye Institute clinic in Nedlands saw him introduced to the Concierge Program.
“Around eight years ago I happened to walk into the Lions Eye Institute clinic and saw the Volunteers desk. I asked what they did at the clinic and once they explained I knew I wanted to help,” said Ross.
“Some people can understandably be quite nervous before their appointment. As a volunteer one of my jobs is to sit with patients before their appointment and have a chat, offer a hot drink, and just be a friendly ear,” he said.
“Over the years I have learned a lot about the different eye conditions and procedures. Some patients are unable to drive after their appointment. Another important job of the volunteers is to call for a taxi or family member to pick patients up and help them outside once their lift has arrived.”
Ross has a background in health and safety, having spent a number of years contracting to local government. After retirement, Ross was keen to build meaningful connections with others and give back to his local community.
“I enjoy volunteering my time at the Lions Eye Institute. It gets me out of the house and keeps me mentally and physically active. I learn new things every day and interact with people from all walks of life. It’s very rewarding.”
To find out more about volunteering at the Lions Eye Institute, visit lei.org.au/volunteer.